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Delete Your TWD Customer Portal Account

If you would like to permanently delete your TWD Customer Portal account and the data associated with it, you can submit a deletion request below. If you still have access to the app, you may also be able to request account deletion directly from within TWD Customer Portal.

What happens when an account is deleted

Submitting this form will initiate the process of permanently deleting your account.

When your account is deleted, your account will no longer be accessible and personal data associated with your account will be permanently deleted, except for information that we may be required to retain for legitimate purposes such as legal obligations, regulatory compliance, security, fraud prevention, accounting, or record-keeping requirements.

Any information that must be retained will only be kept for the required retention period and will not be used for unrelated purposes.

Identity verification

For security purposes, we may need to verify that you are the owner of the account before processing your request. We will only request information necessary to verify your identity. Never enter your password on this page.

Account deletion request form

Enter the email address or mobile number registered with your TWD Customer Portal account. For mobile numbers, include your country code, for example +63 912 345 6789.

You are not required to provide a reason. It will not affect your request.

Fields marked with * are required.

For more information about how we collect, use, retain, and delete personal information, please review our Privacy Policy.